Today's consumers are increasingly influenced by convenience. But what does this mean for your customer experience strategy in the new, effortless economy?
Watch our on-demand webinar with Linnworks CEO, Callum Campbell, and guests Jan Soerensen, GM North America for digital commerce experience experts, Nosto, and Hakan Thyr, Chief Revenue Officer for global marketplace, Fruugo, as they unpack the latest Linnworks consumer research and reveal the five key customer experience trends that will drive your ecommerce strategy in 2021.
From frictionless interactions at every touchpoint, to payment flexibility and shipping and returns policies on the customer's terms, discover why convenience underpins the five key trends in ecommerce customer experience, and how these will help you capture every selling opportunity.
Topic: Why convenience is king - Five key customer experience ecommerce trends for 2021
Speakers: Callum Campbell, CEO - Linnworks, Jan Soerensen, GM North America - Nosto & Hakan Thyr, Chief Revenue Officer - Fruugo