FAQ

Linnworks is a robust multichannel order, inventory and warehouse management solution that allows businesses to automate their different selling processes. It integrates with numerous ecommerce platforms, online marketplaces, and shipping carriers, providing a centralized system for order fulfilment, inventory tracking, and warehouse management.

Yes, Linnworks has an open API. This allows developers to create custom applications or integrations to interact directly with Linnworks data and services. Through the API, you can access functionality related to inventory, order management, and other core areas of either platform.

We primarily serve ecommerce and omnichannel businesses, wherever they are in their ecommerce journey. If you’ve got inventory, we can help you organize it. For a more detailed breakdown of who we serve, please check out the Made For section on our website.

Absolutely! Linnworks integrates with a wide range of international ecommerce platforms, online marketplaces and shipping carriers. We also have a global network of over 5,000 customers, and have expanded our support hours to accommodate overseas customers in different time zones.

Linnworks is a cloud-based software, so it’s compatible with any device that has internet access and a web browser. This includes devices like desktop computers, laptops, tablets, and smartphones. With Linnworks, you can manage your business operations anytime, anywhere.

For all support related issues please submit a ticket via our ticketing system in our Support Center. Customers can also access support documentation or reach out to our Customer Success team. Urgent technical issues will be handled on a case by case basis by our on-call team over the weekend.

Yes, Linnworks provides extensive documentation to support its users which can be found here. This includes comprehensive user guides, tutorials, and FAQs available on our official website. The documentation covers a wide range of topics from getting started, to detailed guides on inventory management and order processing. We also have separate API documentation for developers who want to build their own apps that interact with Linnworks data.

We use aggregate anonymized data for benchmarking and ensuring system stability, but it is only used internally by our engineers. Your data is never shared with other system users or externally.

Linnworks prioritizes the security of its platform and user data. It implements industry-standard security measures, including encryption, to safeguard your data. Regular audits and continuous monitoring also help ensure the platform remains secure. However, like all software platforms, it’s essential for users to follow best practices, such as using strong passwords and regularly updating them, to enhance security further.

The setup time for a Linnworks account largely depends on each client’s specific requirements. Based on the projects initiated this year, the average setup time for Linnworks One is approximately 60 days. Your specific timeline may vary depending on your business complexity and needs.

Go to the login page and click “Forgot Password.”

Yes, Linnworks allows you to download or export data from your account. This includes inventory details, order information, sales reports, and more. The exported data can be saved in various formats like CSV or Excel, providing flexibility for further analysis or backup.

We match our pricing directly to the value your business receives. No hidden fees, no surprises. For more information on the platform, packages and add-ons, please visit the pricing page.

Billing is processed automatically for customers that agree to sign up to our Direct Debit Scheme, all information is safely stored via our third party provider, GoCardless.

Customers can also opt to pay via bank transfer. In this case, we will send out reminders for any upcoming payments to make sure your account remains active. At this point credit card payments are not accepted in our EMEA region, but we are continuously looking to expand our payment methods to make our billing process stress-free for our customers.

You can upgrade your plan at any time. The upgrade process is simple and designed to allow businesses to scale and adapt to their growing needs. For specific instructions on how to upgrade and what package or add-ons you would like, please give us a call or email the team on sales@linnworks.com, we’d be happy to help!

If in contract, you are expected to fulfill the obligation of that contract in full. Downgrades or new terms can be discussed at the end of your contract.

You can request your profile cancellation via Linnworks.net. For more information, please visit our Subscription Cancellation Procedure support article.

Accurate inventory control helps you juggle your stock just right, making sure you’ve got enough to match what your customers want, but not so much that you’re left with extras. Having too many items means you might be stuck with products that don’t sell or end up forking out extra cash for a bigger warehouse than necessary. So, a good balance is the key.

The eBay Global Shipping Program (GSP) is a service designed to help sellers ship their items to more than 60 million international buyers. When you sell through the GSP, eBay takes care of customs, import fees, and global shipping. You just need to ship your item to eBay’s US-based shipping center, and they handle the rest, delivering your item to the buyer’s international address. It’s a convenient way to expand your business to buyers around the world.

AI Commerce refers to the application of Artificial Intelligence (AI) in the field of ecommerce. It involves using AI technologies such as machine learning, natural language processing, and predictive analytics to enhance various aspects of online shopping. This can include personalizing customer experiences, improving product recommendations, optimizing pricing, managing inventory, and automating customer service. AI Commerce aims to increase efficiency, reduce costs, and improve customer satisfaction in the ecommerce sector.

The specifics can vary depending on the platform, but generally, becoming a top-rated seller involves consistently providing excellent customer service, delivering products on time, and receiving positive feedback from customers. Regularly updating your product listings, promptly responding to customer queries, and resolving issues efficiently can also contribute to your seller rating. Make sure to familiarize yourself with the specific criteria and guidelines set by the platform you are selling on to fully understand their requirements for achieving a top-rated seller status.

A product ID, or product identifier, is a unique code or number assigned to a specific product. This identifier can be a Global Trade Item Number (GTIN) such as a UPC, EAN, or ISBN, a Manufacturer Part Number (MPN), or a brand-specific SKU (Stock Keeping Unit). Product IDs help track inventory, organize product listings, facilitate product search, and differentiate between products with similar attributes. They are especially important in ecommerce for smooth operation and efficient management of a wide range of products.