Linnworks’ 2026 State of Commerce Ops Report
The biggest news coming out of 2025? Growth might not just be about finding new customers.
Automation. Logistics. Inventory accuracy. Retailers are solidifying the importance of these critical operational elements as the foundation of growth this year. At least, that’s what our survey of over 500 mid-market retailers across the United States and the United Kingdom, mainly from C-level respondents, has revealed.
Want to know how your fellow retailers performed last year and the specific operational improvements they’re prioritizing in 2026? Get our State of Commerce Ops report. Simply fill out the form on this page to start learning.
500
Ecommerce retailers surveyed
2
Countries covered
1
Incredible report
A of what’s in the report
AI is the biggest story of the last year. Here’s how peers have been using it: 60.8% (US) and 54.8% (UK) are already adopting AI chatbots for customer support. By many accounts, it is one of the more ROI-positive uses of AI.
Perhaps the biggest story: more than 95% of all retailers are using some kind of AI to bolster their operations. When asked, most say they’re expanding that even more in 2026—as long as the find an effective use for it.
You’ll find these numbers, and many more like them, in the report itself.
Learn the biggest priorities (and problems) in order fulfillment. Inventory visibility. Shipping, carriers and 3PLs. Ultimately, you’ll learn why 2026 might be the year to optimize your operational efficiency, rather than your marketing. Get the guide now. Get prepared.
