Loop
Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 4,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Loop has processed over 55 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years.
Reasons to adopt
Return experiences that fit brands
Delight customers with returns that put money back in the brand’s pocket. Loop’s automated, easy-to-use post-purchase tools make returns just as fun as shopping.
One platform to manage all operations
Reduce fraud, retain more revenue and increase customer lifetime value on a fully integrated platform.
Customize the return policy
With Loop Workflows, users can customize their return experience with an intuitive no-code editor using limitless rules based on product, customer, order or return attributes.
Supported Features
- Order status – Once a customer submits a return request in Loop, the warehouse operator will scan the returned item and update the return status in Linnworks (accepted, declined, etc.). This update is then sent back to Loop.
- Refunds – Loop notifies Shopify to either issue a refund or create a new exchange order, based on the customer’s preference.
- Inventory updates – Linnworks will automatically update inventory levels based on Loop return data.