Onboarding and implementation services
We’re your multichannel growth partner.
Setting up a new ecommerce platform can feel like a big undertaking for any business. Linnworks gives you a dedicated onboarding specialist and a plan mapped to your goals.
Trusted by retailers worldwide
A guided path to go-live.
Onboarding pairs you with a dedicated Linnworks specialist who guides you through setup, so you know exactly what to do and when.
Time to go live
Migrations or brand new platform setups can come with a learning curve. With Linnworks, brands go live in as little as 40 days and get dedicated support.
Data migration
Moving SKUs between systems is where errors and downtime tend to creep in. Linnworks’ onboarding experts guide the migration, so the transition doesn’t disrupt your growth.
Team readiness
Our focused setup and training sessions build confidence, backed by rigorous testing at every stage.
How Linnworks onboarding works.
A guided path from sign-up to go-live, built around your goals rather than a generic checklist.
01
Discovery & game plan
We work with you to understand what success looks like, map your key objectives, and build a plan to set up your account in a way that will work for you.
02
Data migration
Our experts help you move your SKUs, so the transition doesn’t disrupt how you trade.
03
Setup and training
Our specialists guide you through configuring Linnworks, so every session delivers tangible setup progress, while tutorials cover the platform fundamentals independently.
04
Testing and go-live
We support rigorous testing at every stage, then you go live with confidence in as little as 40 days.
What onboarding includes.
Guided onboarding is a paid service, scoped to your setup, so pricing depends on your channels, data, and workflows. Here’s what it covers.
A dedicated onboarding specialist
A named expert who knows Linnworks inside out and maps the plan to your goals, rather than a generic setup script.
Goal-based planning
Objectives are set from day one, so onboarding is measured against the outcomes you want, not a checklist.
Inventory setup
Support to move your SKUs across without downtime.
Hands-on training
Focused setup and training sessions that get your team operating the platform with confidence.
Testing and validation
Rigorous testing at every stage before go-live, so you launch without surprises.
Go-live support
A guided launch with the team alongside you, not a handoff at the finish line.
Switches that went live and paid off.
“We were worried about switching and didn’t want to lose sales overnight. Linnworks made it easy — they knew exactly what they were talking about.”
Read the case study
“I’ve now got one technical person who can set up and deploy new stores and quickly get them live. It’s no longer dependent on a wider team, which reduces both time and cost.”
Read the case study
“Linnworks is the middleware that connects our bespoke ERP system to external channels. It’s as close as we could get to building it ourselves.”
Read the case study
Onboarding and implementation FAQs.
Get answers to our most asked questions about onboarding and implementation.
Linnworks customers go live in as little as 40 days. The exact timeline depends on the complexity of your operation: how many channels you sell on, how much inventory needs setting up, and how many workflows you’re configuring. Our goal is a confident, tested go-live within that timeframe, not a rushed one.
Linnworks makes onboarding simple with a dedicated specialist who builds a plan around your specific setup. In addition, onboarding comes with support to migrate SKUs, setup and training sessions for your team, rigorous testing at every stage, and support through go-live. The plan is built around your objectives from day one rather than following a generic script.
Onboarding is a paid service. Because the right scope depends on your operation, there’s no single set price. Your onboarding is scoped to what you actually need: how many channels you sell on, how many SKUs need migrating, and how many workflows you’re configuring. Book a demo, and we’ll walk through what your onboarding would involve and what it would cost.
Yes. Moving SKUs is the part most teams worry about, so onboarding includes best-practice guidance on migration to help keep the transition from disrupting how you trade. Your specialist will advise on how to move your data across cleanly.
Yes. You work with a dedicated onboarding specialist and project manager who know the platform in depth and stay with you through the process, so you’re not re-explaining your setup to a different person at every stage.
Onboarding is the start of the relationship, not the end of the support. Once you’re live, our Customer Success Team will be on hand to support you as your operation grows. And your team can keep building skills through LinnLearn and our tutorials.