Gorgias
Gorgias is the leading AI-powered customer experience platform built for ecommerce. We help online merchants centralize support across email, chat, social, SMS, and voice – then automate repetitive questions with AI so teams can focus on revenue-driving conversations. From fast-growing Shopify brands to enterprise retailers, Gorgias turns every support interaction into a chance to sell, retain, and delight.
Reasons to adopt
Unified customer and order context
See every Linnworks order, tracking number, and product detail inside the Gorgias ticket sidebar so agents resolve issues in one reply.
Faster responses across every channel
Connect support for email, chat, social, and SMS with live Linnworks data to cut handle time and improve satisfaction.
Built for multichannel growth
As you expand marketplaces and sales channels, Gorgias keeps support scalable with AI automation and real-time order sync.
Features
- Automatic Linnworks order lookup in the Gorgias ticket sidebar
- Real-time customer order history across all connected selling channels
- Order, product, and tracking details displayed next to every support conversation
- 15-minute automatic sync to keep order data current
- One-click installation via the Gorgias App Store
- Support for email, live chat, social, SMS, and voice channels
- AI-powered automation for common order and shipping questions