eDesk
eDesk is the Al-powered customer support platform built exclusively for eCommerce Sellers. Its integration with Linnworks connects customer support and inventory management operations in one seamless workflow. Support agents can view Linnworks order details directly inside eDesk tickets without switching platforms and add notes that sync back to Linnworks, keeping fulfilment and support teams aligned. Linnworks order data is automatically matched to the relevant support ticket, giving agents instant context to resolve queries quickly and accurately.
Reasons to adopt
Full Order Visibility Inside Every Ticket
Agents see Linnworks order details directly within eDesk tickets. No tab switching, no manual lookups, faster resolutions every time.
Seamless Two-Way Notes Sync
Internal notes added in eDesk are pushed to Linnworks automatically, keeping support and fulfilment teams in sync without duplicate data entry.
Streamlined Multichannel Support at Scale
Manage customer queries from 300+ sales channels in one inbox, with Linnworks order data always on hand to resolve issues faster.
Features
- View Linnworks order information directly within eDesk support tickets
- Automatically match Linnworks order data to the relevant customer ticket
Add and sync internal notes from eDesk to Linnworks orders - Access full product details from Linnworks without leaving eDesk
- Centralise support across all selling channels with Linnworks order context always available
- Reduce agent handle time by eliminating the need to log into multiple platforms
- Improve team collaboration between support and fulfilment operations
- Support multichannel sellers managing high ticket volumes across marketplaces and webstores