EKM Channel Integration 

Overview
This guide is a walk-through of the steps required to integrate your EKM account with Linnworks.
Once fully integrated, Linnworks provides the ability to:
  • Automatically download new orders
  • Mark orders as despatched once processed
  • Send out confirmation emails to customers
  • Update your listings with available stock levels
  • Automatically relist listings once stock becomes available
Ekm Logo

Supported Features

Feature Description
Integration method EKM is a Direct channel integration with Linnworks that allows communicating your sales channel directly using the API and lets the two systems working together as one seamless platform.
Support for this integration is provided by our Linnworks Support Team
Order download New orders are automatically retrieved from the channel and saved ready for you to process from Open Orders. Note: Special rules for Order Status mapping
Order cancellations When an order is cancelled in Linnworks a failed status code is submitted to EKM as a despatch note. EKM treat this as a cancellation notification which will cancel the order directly on EKM and they will issue a full refund for the order
Order download location Allows you to select the default Linnworks location that all orders for this channel will be assigned to. Please find more information here 
Order despatch When an order is processed Linnworks can automatically submit a despatch notification along with shipping details to the channel. 
Inventory mapping Linnworks stock item can be linked to a live listing on a selling channel. This link allows information about the item to flow between Linnworks and the selling channel so that stock movements from Linnworks are automatically pushed to EKM and downloaded orders automatically link to the correct Linnworks stock item
Inventory level updates Changes in stock levels for inventory items that are mapped to listings on the channel will trigger an update to submit the new stock level to EKM
Inventory location mapping Allows you to select which Linnworks location(s) to use to when submitting available stock levels for your MFN listings. More details on Location mapping can be found here.
Listing download Linnworks regularly scans your channel for new listings created and downloads a record of the listing ready for direct SKU mapping
Price change updates Channel-specific price changes made in Linnworks will be automatically submitted to the channel to update the live listing
Shipping Mapping Link the shipping method selected by your customer on your channel to a Linnworks shipping method to allow printing of the correct label.

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