Elevating the customer experience with AI-powered ecommerce support
Thursday, December 11th, 2025
11AM EST | 4PM GMT
Live webinar presented by
What impact can customer service AI bring to your store’s bottom line?
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Expect a 5-8% revenue increase and a 15-20% customer satisfaction improvement, says a recent report by McKinsey.
You, like most, are probably exhausted with having AI shoved into each and every piece of technology you use—but employing it in your customer service is a proven use-case with massive ROI. You do need the right pieces in place to get it right.
As part of our series that helps retailers future-proof their techstack, we’ll be hosting our partners at eDesk in a live webinar to go over exactly who should consider the use of AI in their customer service and why. We’ll discuss how to consolidate your overall operational management and how to add new technologies into your existing operations with minimal disruption. You’ll also learn:
- The challenges of managing the modern ecommerce customer service experience (and which of those challenges AI can actually help you solve)
- How to cut through the “noise” of all the AI tools out there in the market, and discover what functions you can actually trust your AI solution with
- The future trends of customer service that are already starting to show up, how the technology and consumer behavior will likely evolve and how to get ahead of it all
Join our 45-minute live session on December 11th to learn, ask questions or get the recording. Simply fill out the form—we’ll see you there.
Meet our speakers
Evan de Vere Hunt
Senior Product Manager, eDesk
With 8 years of experience in eCommerce as both a founder and product manager, Evan has focused on building software products that help eCommerce businesses deliver great customer experiences and boost sales through improved customer experiences. Currently, Evan leads eDesk's AI team, creating tools that make customer support more efficient and effective.
Mady Mitchell
Partner Account Manager, Linnworks
Mady Mitchell is a passionate Partner Account Manager with over 3 years of experience in driving sales and managing strategic partnerships at Linnworks. In her current role, she thrives in building and nurturing partner relationships across North America for both SkuVault and Linnworks. Mady is dedicated to enhancing operational efficiency, overseeing partner programs, and fostering collaboration.