How to proactively avoid consumer negativity while adapting your business operations during COVID-19.
The world is changing now more than ever, and ecommerce businesses need to be flexible and dynamic to keep pace. But with every adaptation, there are impacts - both predictable and unpredictable - on the way our businesses work and the products and services we can provide for our customers.
So how do we make and implement these changes, while avoiding or managing negative consumer opinion? Together with our partners at ReplyCo, Payoneer and Nosto, we explore ways in which you can still seek to delight your customers, even through these turbulent times.
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