Payment Mapping

You can use Linnworks to keep track of what payment methods your buyers used when making a purchase. By mapping your own Linnworks payment methods to the payment methods offered on your channels, you can log how each transaction was managed.

When an order downloads, Linnworks will check the payment method used on the channel, and follow your payment mapping rules to assign a new Linnworks payment method to the order.

How to create new Linnworks Payment Methods

You can use the Edit Order screen to add your own payment methods to Linnworks.

Start by going to Order Book > Open orders, you'll need to open the edit order screen for one of your existing orders. It doesn't matter what order you've picked as long as it's not locked or parked. 

To edit the order right-click it and go to Action > Edit Order. On the Edit Order screen, there's a magnifying glass button to the right of the Payment Method option.

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Click the Add button found at the top right of the window to add a new empty row to your list of payment methods. In the new empty row, enter your payment method's name (you can create several payment methods in one go) and click Save.

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Mapping Payment Methods

Now that you've created your own Linnworks payment methods, you can map them the payment methods offered on your selling channels.

To find the Edit channel payment screen go to Settings > Channel Integration, and click the dollar button.

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Mapping Channel Payment methods can be done in Linnworks in two ways:

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  • Add New. If the channel allows Linnworks to view it's payment methods as part of its integration, then you can choose a payment method from a list. This is called Adding a payment method.
  • Create New. If the channel does not allow Linnworks to obtain a list of payment methods, you will have to Create a new channel payment method, before you can map it.

To add a new payment mapping rule, simply click the Add button and choose a channel payment method, followed by the Linnworks payment method you want to map to.

Creating a new payment mapping rule is a little more difficult, as Linnworks can't retrieve a list of possible payment methods from the channel. You'll need to find out what your channel calls the payment method that you want to map to.

When Linnworks downloads a new order, it stores all the data it receives from the channel in a format called XML. You can see this XML by right-clicking an open order and selecting View > View Order XML.

In the XML will be the name of the payment method the buyer used, and a tag that the channel uses to identify the payment method:

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You can use these details to create and map your payment method.

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