eBay Channel Integration

This guide is a walk-through of the steps required to integrate your eBay account with Linnworks.
Once fully integrated, Linnworks provides the ability to:
  • Automatically download new orders
  • Mark orders as despatched once processed
  • Send out confirmation emails to customers
  • List products for sale on eBay
  • Update your listings with available stock levels
  • End listings if you run out of stock
  • Automatically relist listings once stock becomes available

Supported Features

Feature Description
Integration method eBay is a Direct channel integration with Linnworks that allows communicating your sales channel directly using the API and lets the two systems working together as one seamless platform.
Support for this integration is provided by our Linnworks Support Team
Order download When the channel is enabled new orders are automatically retrieved from the channel and saved ready for you to process from Open Orders
Order download location Allows you to select the Linnworks location that all orders for this channel will be assigned to. More details on Location mapping can be found here.
Order despatch When an order is processed Linnworks can automatically submit a despatch notification along with shipping details to the channel. 
Order refunds Through the refunds functionality within Linnworks, it is possible to automatically issue either partial or full refund that is created directly on eBay
Inventory level updates Changes in stock levels for inventory items that are mapped to listings on the channel will trigger an update to submit the new stock level to the channel
Inventory mapping Linnworks stock item can be linked to a live listing on a selling channel. This link allows information about the item to flow between Linnworks and the selling channel so that stock movements from Linnworks are automatically pushed to eBay and downloaded orders automatically link to the correct Linnworks stock item.
Inventory location mapping Allows you to select which Linnworks location(s) to use to when submitting available stock levels for your MFN listings. More details on Location mapping can be found here
Extract Inventory Use this functionality to make new inventory items in Linnworks directly from the data stored on your channel based on the information retrieved during Listing download
Listing download Linnworks regularly scans your channel for new listings created outside of the Linnworks platform and downloads a record of the listing ready for direct SKU mapping via Inventory Mapping
Listing creation Use your Linnworks inventory to create new listings on your channel directly from within the My Inventory screen allowing you to use one source of information for your products
Listing update Use Linnworks to push changes from your inventory to revise listings that have been created through Linnworks.
Price change updates Channel-specific price changes made in Linnworks will be automatically submitted to the channel to update the live listing
Payment mapping Link the payment method used by your customer at checkout to a Linnworks payment method
Shipping Mapping Link the shipping method selected by your customer on your channel to a Linnworks shipping method to allow printing of the correct label.
Global Shipping Programme The Global Shipping Program or GSP provides a safe and easy way  to sell internationally and ship domestically

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