Automation Logs

Overview
The Automation Logs can be used to check on the status of the system during a given time period, for a specific Selling Channel (Job Category), and can be filtered for log entries that only report errors to allow identification of any areas that may be of concern. The information in the Automation Logs can also assist in checking if any reported issues originate within Linnworks, or with an external system, to ensure the customer will be able to get in touch with the correct support team. 

Quick Guide

Looking up the details of a Job in Automation Sync

Detailed Guide

The basic method to look up the details of any job type, on any Selling Channel, remain the same. The user must decide which Selling Channel (eBay, Amazon, Rakuten, et they wish to investigate, and which of the the Job Types (Dispatch Notification, Inventory, Order Sync et they want to focus on.

The Automation sync screen defaults to the current day's date as From and To dates, with the Job Category set to All and the the Job Type unselected, thus presenting a summary of the activity that day.

  1. Select Settings > Automation Logs
  2. Select the Selling Channel (Job Category) and Job Type to Review
  3. Set the Date Range to review
  4. If that Job Type has run, information will be displayed. Open the record to investigate
  5. Select an Action to see more information
  6. Return to the Automation Log screen when finished

Detailed Guide

Looking up the details of a Job in Automation Sync

Quick Guide

The basic method to look up the details of any job type, on any Selling Channel, remain the same. The user must decide which Selling Channel (eBay, Amazon, Rakuten, et they wish to investigate, and which of the the Job Types (Dispatch Notification, Inventory, Order Sync et they want to focus on.

The Automation sync screen defaults to the current day's date as From and To dates, with the Job Category set to All and the the Job Type unselected, thus presenting a summary of the activity that day.

Select Settings > Automation Logs

  • In the navigation menu on the left side of the screen, click on Settings
  • Under Settings, select Automation Logs

2 Select the Selling Channel (Job Category) and Job Type to review

  • Left click the Job Category field to open a selectable list of available Selling Channels
  • Choose the correct Selling Channel
  • Left click the Job Type field to open another selectable list of available options
  • Choose the correct Job Type
  • The list will update to reflect the changed options

3 Set the Date Range to review

  • Click on the Calendar button next to the From date
  • Select the correct date using the arrows either side of the month and the Date grid
  • The list will update to reflect the updated parameters
  • Repeat for the To date

4 If that Job Type has run, information will be displayed. Open the record to investigate

  • Double click the appropriate result line in the table to open it
  • Use the page controls if a large number of results are returned to locate the correct entry

5 Select an Action to see more information

  • The View Job Logs Screen displays the registered email address of the current Database in use, the Job Type  and the Date parameters for the list below it
  • The Action column contains buttons to get more details. there will always be a View Log button, and if any errors occurred then a button will show to allow them to be reviewed
  • The Action/Error screens will show the Registered email of the database in use, the Job Type and the job reference numbers. It shows any available detailed reports on the issue

6 Return to the Automation Log screen when finished

  • Select the Back key to step back a level to the Job Logs, and then the Job Type screens

FAQ

Limiting searches to only Jobs with Errors

When searching in the Automation logs, enable the Show only with Errors control. This will filter out all the jobs that completed without warnings or messages.

  • Show all jobs
  • Show only jobs with Errors