Returns & Refunds

If you've booked an RMA to be authorised later, it will be logged in the Returns & Refunds screen. This screen can be used to view, action, edit or delete previously booked returns, exchanges, resends and refunds.

Finding an RMA to Manage

To find the RMA you need to manage, go to Orders > Returns & Refunds, and find your RMA in the RMA Bookings tab.

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From this screen, you can click the View/Action button to manage your RMA, or the Delete button to delete it.
Note: Deleting an RMA will delete any associated exchange/resed orders, and will not process any returns/scraps.

Viewing and Actioning an RMA

On the RMA screen, you can view all the aftersales actions attributed to that item. To edit one, click Edit RMA.

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Once you're done editing your RMAs, you can either update, or update and action, your RMA bookings.

Update Bookings: This will save any changes you've made to your RMA bookings, but won't actions them. They will still have to be actioned later.

Update and Action Bookings: This will save any changes you've made to your RMA bookings, and mark them as actioned. This will change the status of any parked RMA orders from parked to open and return/scrap any return items.

Actioning Refunds

To view your unactioned refunds, open the Actionable Refunds tab.

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From this screen, you can click the View/Action button to manage a refund, or the Delete button to delete it.

Clicking the View/Action button will open the refund screen. Once you've reviewed the refund, and made any necessary changes, you can either update, or update and action your refund bookings.

Update Bookings: This will save any changes you've made to your refund bookings, but won't actions them. They will still have to be actioned later.

Update and Action Bookings: This will save any changes you've made to your refund bookings, and mark them as actioned.

Clicking the View on channel button will open a new tab in your browser to view the refund directly on the source channel.
Note: This option will be disabled for unsupported channels.

Viewing your RMA and Refund History

You can view all your past RMAs, refunds, and cancellations from the History tab.

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