Training and support

At Linnworks, we offer 24/7 support for technical issues via live chat, phone and our Support Center ticket system. We also have specialized teams for personalized training to help you get familiarized with the system.

Table of Contents:

Onboarding and training

For new accounts in Linnworks, we offer Onboarding and Implementation services, whether needed. If you are interested in this option, feel free to contact our Sales Team to discuss being signed up.

If there are only certain aspects or features within Linnworks that you would like to get to know better, then you can request a personalized training session with one of our agents.

See further details and instructions for booking a training session here

Technical Support

Before contacting our Technical Support, please have a look through our Documentation, Training Videos and the Knowledge base in our Support Center under Solutions. Our Knowledge base is a compilation of best practices, how-to and solution articles covering most common errors and questions. 

Any larger-scale issues with our own or 3rd party systems are reported in our Status Page.

support centre v2

If you have not found a solution or answer in our Documentation, Knowledge base or Status Page, feel free to contact our Technical Support in one of the following ways:

Support Center

You can raise a ticket in our Support Center. All raised tickets will be visible in the Support Center no matter their status. Our ticket queues are regularly monitored to identify and prioritize any system issues that are vital to your account, so our ticket system can be used for any priority level requests. 

new ticket

NB! Any general questions about features, functions, reports, etc should be raised as tickets rather than in our live chat or phone lines.

Full details on our Support Center are available herePlease also check this article for tips on what information your support ticket should include for best results. 

Live Chat 

When in need of fast assistance with any issues or questions about the system, you can use our Live Chat functionality by clicking on the chat icon on the upper right of your Linnworks.net screen.

live chat

Our Support Agents will help you live on chat for simpler matters and questions. In case of a need for further investigation or escalation, your agent may raise a support ticket on your behalf to provide you with updates once available.

Further details on our Live Chat are available here.

Phone support 

Our phone lines are intended for urgent matters. Our agents will provide you with all possible assistance via phone, but in case of a need for further investigation or to send you guidance steps or documentation, a ticket will be raised on your behalf.

NB! If you have trouble with matters that would require our support to see files or screenshots from your end, we recommend you to prefer our ticket system or live chat for the best results.

Linnworks Technical Support phone numbers:

UK: +44 20 3322 7375
US: +1 347 391 2804