Glossary

There are a number of keywords and terms that Linnworks uses throughout the system. This document is a glossary of those terms, which are applicable throughout the system unless otherwise stated.

Table of Contents

General Linnworks terms

The following table is a glossary of basic Linnworks terms which you will come across in day to day use of the system

Term Description
Channel A sales channel is commonly referred to as a channel. It is a platform where you are selling your stock. For instance; eBay, Amazon or Magento. It is also used to describe your specific account on that sales platform
Default Location Locations in Linnworks are places that hold inventory and may have the ability to process orders. The default location is designed to be your main warehouse that you own and operate. Orders will be downloaded to the default location and stock will change in the location that an order is processed from.Stock levels will only update on a channel if a location to update the stock from is enabled in the channel config
Integration This is a method of exchanging data between Linnworks and a 3rd party system. Common integrations are sales channels and couriers
Inventory In Linnworks, inventory refers to your stock
Orders menu The Order menu in Linnworks has 2 main parts: the open orders section, which contains all orders that are waiting to be fulfilled and the processed orders section; which serves as a record of orders that have already been fulfilled.
Processed Processed refers to orders in Linnworks which are ready to leave your warehouse. Therefore, they are picked, packed and shipping label added and are ready for the courier. Processing an order, by default, will also send a despatch notification to the channel
Source This is the name of the platform that the integration belongs to, for instance; Amazon
SubSource This is the specific integration for a particular source. For instance, you can have multiple eBay stores, each would be a unique SubSource

Import and export tags

The following tables are tags used primarily in import and export data, but are pertinent to other areas of the system, as indicated by the Also Found In column. In the case where tags have overlapped, such as Delivery Addresss Postcode, they have only been included in one table. If the Also Found In column is blank, it is only used in import/export data. Tags prefixed with Is, for example; IsArchived, are used in export data to show whether that property applies to the order or stock item.

Locations

The locations screen in Linnworks.net is a register of the locations you have defined within Linnworks. Locations are used throughout the system as they can have both stock and orders assigned to them. For this reason, location based import and export tags have been labelled with the most relevant section of Linnworks. Often, locations are set on a screen and so the location based tags are displayed in their base form. For instance; Stock Level at Location will be displayed as Stock Level because the Location is set for the whole screen using a drop down menu.

Import Tags

Term Also Found In Description
Archived My Inventory A SKU can be archived such that it doesn't show up when searching my inventory, which can be useful for items that may be seasonal
Barcode Number My Inventory The barcode number for the Linnworks inventory item
Billing Address Address 1 Orders Line 1 of the address used for billing purposes
Billing Address Address 2 Orders Line 2 of the address used for billing purposes
Billing Address Address 3 Orders Line 3 of the address used for billing purposes
Billing Address Company Orders Company name of the address used for billing purposes
Billing Address Country Code Orders ISO country code of the address used for billing purposes. This will auto populate the Linnworks order with the Country that matches the supplied country code
Billing Address Country Name Orders Country of the address used for billing purposes. This will only be used if Billing Address Country Code is not supplied
Billing Address Email Address Orders Email used for billing purposes
Billing Address Full Name Orders Full name used for billing purposes
Billing Address Phone Number Orders Phone number used for billing purposes
Billing Address PostCode Orders Post code of the address used for billing purposes
Billing Address Region Orders Region / State / County of the address used for billing purposes
Billing Address Town Orders Town of the address used for billing purposes
Batch Number (No.)

My Inventory, Orders

 A Batch Number is an unique identification number assigned to a batch of items. It may contain information such as manufacturers code, production date, sell by and expire dates, warranty data, and so on
Batch Status

My Inventory > Product Details

Depending on the dates that are assigned to a batched item status can be Set to 'AVAILABLE', 'RESTRICTED', 'DAMAGED' or 'EXPIRED'
Batch Type / Inventory Tracking Type

My Inventory > Product Details

Set to SellBy or Priority. It will determined what type of Batch is being used.

Bin Rack My Inventory The identifier for the physical location in the warehouse used to store the inventory item
Category My Inventory The Linnworks category assigned to the Linnworks inventory item (found on the General tab)
Channel Buyer name Orders Channel specific name used to identify the buyer, such as a username, normally used for eBay
Channel SKU My Inventory,
Orders
This is the SKU used on the channel for this order item, which may differ from the standard Linnworks Item Number
Child SKU My Inventory The SKU / Item Number for a child item of the ordered Composite Parent SKU
Currency Orders This is the currency used on the order or set in the channel config for that sales channel
Default Supplier My Inventory > Product Details Enter YES to make the Supplier specified in this file under Supplier Name the default supplier for this SKU
Delete   Set to Yes to remove the KType data from the selected Linnworks SKU
Delivery Address Address 1 Orders Address line 1 to be used when despatching the order
Delivery Address Address 2 Orders Address line 2 to be used when despatching the order
Delivery Address Address 3 Orders Address line 3 to be used when despatching the order
Delivery Address Company Orders Company name of the address used for despatching purposes
Delivery Address Country Code Orders ISO country code of the address used for despatching purposes. This will auto populate the Linnworks order with the Country that matches the supplied country code
Delivery Address Country Name Orders Country of the address used for despatching purposes. This will only be used if the Delivery Address Country Code is not supplied.
Delivery Address Email Address Orders Email used for despatching purposes
Delivery Address Full Name Orders Full name used for despatching purposes
Delivery Address Phone Number Orders Phone number used for despatching purposes
Delivery Address PostCode Orders Post code of the address used for despatching purposes
Delivery Address Region Orders Region / State / County of the address used for despatching purposes
Delivery Address Town Orders Town of the address used for despatching purposes
Depth My Inventory > Product Details The defined depth for the Linnworks inventory item (found on the Postage definition tab)
Description by Channel My Inventory > Product Details Description to be used when listing. Will also require that SOURCE and SUBSOURCE be specified for the import, affecting any other import that is by Channel
Description by Channel (default) My Inventory > Product Details Description to be used when listing. Will not require that SOURCE and SUBSOURCE be specified for the import, will be used by default if no other Description is specified
Dispatch By Orders Dispatch By is date set by some channels to show either target or hard limits for orders to be dispatched by
End When Stock Channel Mapping, My Inventory > Product Details This enables you to force the listing to end when the stock level gets to the specified amount as opposed to the default value of zero and will override the value defined at a global level by the specific channel config. More details on End When can be found here
Excluded Years My Inventory Specific range of years that are NOT compatible and will be excluded when listing on eBay Motors in the form 1995|1996|1997
External Reference Orders This is an additional reference number from the sales channel, typically used by eBay
Expires On My Inventory > Product Details Set a date for a batched item when it will become Expired therefore not available for selling at all
Height My Inventory > Product Details The defined height for the Linnworks inventory item (found on the Postage definition tab)
Ignore Sync Channel Mapping, My Inventory > Product Details Set this to Yes to prevent Linnworks from submitting Stock Level changes. This is not recommended as changes in stock level due to sales from other channels will not be taken into account increasing the risk of overselling
Image URL My Inventory The path to an image that should be imported into Linnworks for this SKU. If the files are stored on the same FTP server or Dropbox account, they can be specified by starting the URL with [FTP] or [Dropbox] respectively. eg [Dropbox]\Images\Image32.png
Included Years My Inventory Specific range of years that are compatible and will be included when listing on eBay Motors in the form 1998|1999|2000
Is Variation Group   Enter Yes if the item is the Parent item in the Variation group and not the child item
Item Discount Orders Percentage discount that has been applied to the ordered item
Item extended property My Inventory > Product Details Extended Properties can be used for a range of purposes in Linnworks. Takes the Extended Property Name from the Field description, but can be edited. Must select the Extended Property type also. Most commonly Attribute for use in listing
Item Price Per Unit Orders The individual sold price for the item that has been purchased
Item Quantity Orders The quantity of items that have been purchased. If quantity is not supplied a value of 1 is assumed.
Item Tax rate Orders The tax rate that has been applied when the item was purchased
Item Title My Inventory The title for the Linnworks inventory item (found on the General tab)
KType My Inventory The eBay motors Ktype number to be added to the Linworks inventory item
Lead Time Days My Inventory
> Product Details
Specify lead time for supported listings of this SKU. The max time between purchase and despatch
Linked SKU Custom Label Channel Mapping, My Inventory > Product Details The SKU / Item number that is used to uniquely identify the product for the selected Source / Subsource combinations
Location   Linnworks Inventory location that stock level changes will be allocated against
Max Listed Quantity Channel Mapping, 
My Inventory > Product Details
This specifies the maximum level that will be sent to the channel and will override the value defined at a global level by the specific channel config. More details on Max Listed can be found here
Minimum Level My Inventory Minimum value that should be held at for the inventory in a defined Location
New Level My Inventory The confirmed stock level that has been counted
Notes (kType) My Inventory Notes can be added to each kType to provide more detailed information to the buyer
Order Id Orders This is the Linnworks OrderID
Order Received Date Orders The date the order placed on the sales channel. The required format is 'dd/mm/yyyy hh:mm:ss'
Order Reference Number Orders The primary reference number used by the sales channel to identify the order
Packaging Group Orders This is the name of the packaging group that has been assigned to the order
Packaging Group Tag Orders The name of the Linnworks Packaging to be applied to the Order
Paid On Orders The date payment was received on the channel for the order
Parent SKU My Inventory The SKU / Item Number for a composite item
Payment Method Orders This is the Linnworks payment method that has been applied to the order
Payment Status Orders Set the status of the order to 'PAID', all other values will result in Order Status set to 'UNPAID'
Postal Service My Inventory > Product Details The default Postal service assigned to the stock item
Postal Service Cost Orders The total cost paid (inc Tax) for whole order for shipping
Postal Service Discount Orders The percentage discount that was applied to the shipping cost paid by the buyer
Postal Service Name Orders The name of the Linnworks Postal Service that should be auto assigned to the whole order
Postal Service Tax Rate Orders The tax rate that was applied to postage costs when the order was placed
Price by Channel My Inventory > Product Details Price to be used when listing. Will also require that SOURCE and SUBSOURCE be specified for the import, affecting any other import that is by Channel
Price by Channel (Default) My Inventory > Product Details Price to be used when listing. Will not require that SOURCE and SUBSOURCE be specified for the import, will be used by default if no other Price is specified
Primary Image My Inventory The path to an image that should be imported into Linnworks for this SKU as the Primary Image. 
Please note! Existing primary images will remain associated with their respective SKUs, but images specified in the CSV file will become the primary images
Priority Sequence My inventory > Product Details The priority given to a Batched number (No.) in order to be assigned to an order
Purchase Price My Inventory The purchase price defined for the Linnworks inventory item (found on the General tab)
Quantity Orders,
Purchase Orders
The number of an order that has been ordered within the purchase order or customer order
Retail Price My Inventory The retail price defined for the Linnworks inventory item (found on the General tab)
Scan serial number when processing orders

My Inventory > Product Details

It will require to scan Serial Number of the item before processing orders. It can be set as YES or NO 
Scan Batch number when processing orders My Inventory > Product Details It will require to scan Batch Number of the item before processing orders. It can be set as YES or NO 
Secondary Reference Number Orders An additional reference number for the order
Sell By  My inventory > Product Details It will set a latest date where an item will still be available for selling 
Shipping Date Orders The date the order was processed in the format yyyy-MM-dd HH:mm:ss, if no date is supplied the date and time the import was executed will be used as the Processed date
Short Description My Inventory > Product Details The Metadata for the Linnworks inventory item (found on the General tab)
SKU My Inventory The SKU / Item number for the Linnworks inventory item
Source Orders This is the channel the order has been downloaded or imported from. Orders placed within Linnworks will display as DIRECT
Stock Level / Quantity My Inventory Number of items being held of this SKU at the Location specified
Stock Level Adjust   A number with Magnitude (0, 1, -3) that will affect the current stock level at the Location specified.
  • When using Stock Level Adjust if Stock Value IS NOT supplied then Value is calculated based on the Average Stock Value and the quantity adjusted by
  • When using Stock Level Adjust if Stock Value IS supplied then Value is used to update the current Stock Value after the level has been adjusted
Stock Percentage Channel Mapping, My Inventory > Product Details This will send a percentage of the current available stock level to the sales channel and will override the value defined at a global level by the specific channel config. More details on Stock Percentage can be found here
Stock Value My Inventory The current value of the stock held at this Location
SubSource Orders The SubSource shows the specific integration the order was downloaded from
Supplier Barcode My Inventory
> Product Details
This is the barcode used by the supplier for the Linnworks SKU
Supplier Code My Inventory > Product Details This is the supplier's SKU for the Linnworks Item, which may differ from the Linnworks SKU
Supplier Min Order Qty My Inventory > Product Details Minimum number of this item that can be ordered from this Supplier
Supplier Name My Inventory > Product Details This is the name of the supplier associated with the Linnworks SKU
Supplier Pack Size My Inventory > Product Details Where an item is prchased from your supplier in packs or bundles, specify this amount here to ensure that Linnworks will recommend Purchase Orders in the correct multiples
Supplier Purchase Price My Inventory > Product Details The current price for the specified SKU when ordered from the named Supplier
Tax Rate My Inventory > Product Details The defined tax rate for the Linnworks inventory item (found on the General tab). This overides the system default. If the value is -1, the item uses the system default Tax Rate
Title My Inventory The Name/Title of the Inventory item for use in Linnworks
Title by Channel My Inventory > Product Details Title to be used when listing. Will also require that SOURCE and SUBSOURCE be specified for the import, affecting any other import that is by Channel
Title by Channel (Default) My Inventory > Product Details Title to be used when listing. Will not require that SOURCE and SUBSOURCE be specified for the import, will be used by default if no other Title is specified
Tracking Number Orders This is the tracking number that has been associated with the order
Variation Group Name My Inventory If the item is the parent SKU of a variation group, this is the name given to the group as a whole
Variation SKU My Inventory Specify the Item's Variation SKU if Variation Parent is marked YES
Weight My Inventory > Product Details The defined weight for the Linnworks inventory item (found on the Postage definition tab)
Width My Inventory > Product Details A dimension of the item. Enter only a number, no measurement unit (m, cm, mm, inch, ")

Export Tags

Term Also Found In Description
Avg Lead Time Purchase Orders This is the lead time in days that is calculated based on the average time period between raising a purchase order and receiving the stock
Avg Purchase Price Purchase Orders This is a purchase price that is calculated based on the average of purchase orders raised for the item through Linnworks
Avg Purchase Quantity Purchase Orders This is the average number of units ordered, based on your Linnworks purchase order history
Cancellation date Orders The date on which the order was cancelled
Cancellation note Orders The reason given for the cancellation
Child Title My Inventory The title of the Child SKU of a composite item
Composite parent SKU My Inventory If the line item has been ordered as part of a composite, this shows the composite parent's Linnworks SKU
ConversionRate Purchase Orders This is the currency conversion rate used in purchase orders
CountryTaxRate General Settings This is the tax rate specified in the country list (Settings > Application Settings > Manage Country List). If no tax rate is given for the order country then the system default rate is used
Created Date Orders This is the date and time at which the order was downloaded into Linnworks
Date Of Delivery Purchase Orders This is the date and time at which the purchase order was marked as delivered on Linnworks
Date Of Purchase Purchase Orders This is the date and time at which the purchase order was raised on Linnworks
Default Packaging Group My Inventory > Product Details The preferred packaging group for the Linnworks inventory item (found on the Postage definition tab)
Default Postal Service My Inventory > Product Details The preferred postal service for the Linnworks inventory item (found on the Postage definition tab)
External Invoice Number Purchase Orders This is a supplier reference number that can be added to a purchase order at any stage up until it has been fully delivered
Fulfillment location Orders,
Locations
This is the Linnworks location that the order has been assigned to
Is Archived My Inventory Highlight if a SKU is a Archived or not (TRUE/FALSE)
Is Default My inventory > Product Details This details whether this supplier is named as the default supplier for this Linnworks SKU
Is Main My Inventory > Product Details This is a TRUE/FALSE field that shows whether the image is the main image for the SKU
Is service Orders This is either TRUE or FALSE based on whether the line item is a service, such as gift wrapping. Note: Service items do not have a SKU or channel SKU
Is Variation Parent My Inventory Highlight if a SKU is a Variation parent or not (TRUE/FALSE)
Known Purchase Price My Inventory This is the purchase price for the item that has been entered into Linnworks
Line discount Orders This is the discount applied to the item, as a percentage
Line tax Orders This is the amount of tax paid on the item in the order
Line total Orders This is the retail price for this item, including tax, multiplied by the quantity ordered
Line total excluding tax Orders This is the quantity of the order item multiplied by the unit cost of the item
Marker Orders This is a number, between 0 and 7, that represents order tags that have been assigned to the order. The exception being 0, which means no tag has been set on the order and 7 which means the order has been 'Parked'
Max Lead Time My Inventory > Product Details This is the longest historical lead time for the item, based on raised purchase orders
Max Purchase Price My Inventory > Product Details This is the highest historical purchase price, based on raised purchase orders
Min Order Quantity My Inventory > Product Details This is the minimum quantity that can be ordered from the supplier
Min Purchase Price My Inventory > Product Details This is the lowest historical purchase price, based on raised purchase orders
On hold Orders This shows whether the order has been marked as On Hold, for Processed orders if the Order has been cancelled On Hold = 1
Order Item Orders The SKU / Item number for the Linnworks inventory item that was ordered
Order Notes Orders This is a list of notes appended to an order
Order tax Orders This is the total amount of tax paid on the order
Order total Orders This is the total cost of the order including tax and postage
Original title Orders This is the title of the item that the order has been downloaded with
Pack Size My Inventory > Product Details This is the number of Linnworks SKUs that come in one unit of item from the supplier
Paid Orders This is a binary field that either shows Paid or Unpaid, based on the information downloaded from the channel
Parent Title My Inventory The title for the composite parent item
Postage Cost Ex Tax Orders This is the shipping cost excluding tax
Processed Orders This shows whether the order has been processed in Linnworks
Processed date Orders The date and time at which the order was processed in Linnworks
Quoted Delivery Date Purchase Orders This is the date and time the purchase order was raised on Linnworks plus the lead time associated with the stock item
Received date Orders The date and time at which the order was placed on the sales channel
Reference number Orders This is the reference number assigned by the sales channel for the order
Refund Orders This is the refund amount entered into Linnworks for the order
Refund Amount Orders This is the amount that the refund has been booked for in the defined order currency
Refund Date Orders This is the date in which the refund was created on Linnworks
Shipping service code Orders This is the code that is defined by the courier to identify the courier's shipping service
Shipping service name Orders This is the Linnworks Postal Service that has been assigned to the order
Shipping service tag Orders This is the tag that is supplied by the sales channel to identify the shipping service selected for the order
Shipping service vendor Orders This is the name of the courier associated with the Linnworks Postal Service that has been assigned to the order
Status Orders This is a number between 0 and 4 that represents the state of an order:
  • 0 = Unpaid
  • 1 = Paid
  • 2 = Return
  • 3 = Pending
  • 4 = Resend
Stock available level at location My Inventory Stock level less any assigned in Open Orders
Stock due at location My Inventory Quantity that is awaiting delivery through Linnworks purchase ordering
Stock in order book at location My Inventory Stock quantity in Open Orders
Stock level at location My Inventory Stock level including stock assigned to Open Orders
Stock Location My Inventory The name of the Linnworks location, used for stock levels and values
Stock minimum level at location My Inventory Used for reordering stock when level drops to this level
Stock value at location My Inventory This is the stock value at this location, based on amount of stock in this location and purchase price
Subtotal Orders This is the sum of all the line costs for the order, exclusive of tax
Supplier Reference Number Purchase Orders This is the reference number assigned to the purchase order
Total Weight Orders This is the total weight of the order, including packaging
Total Discount Orders This is the total discounted amount, in the order currency, for the order.
Tracking number Orders This is the tracking number that has been associated with the order
Unit cost Orders The individual sold price for the item that has been purchased
Upload Date My Inventory This is the date that the image was uploaded to Linnworks