Order Cancellation - Grouped by Source

Overview
This report lists the orders that have been cancelled in Linnworks, grouped by the Source and SubSource. In addition to the number of cancelled orders, it summarises the value of the orders, the value of any refunds ordered and also denotes the currency of the order(s).

Selection Criteria

Linnworks will select the items to be included in the report based on the following criteria

Parameters - The following parameters can be used to configure this report

  • Date Range:
    • Start date: From the start of the day for the specified date
    • End Date: To the end of the day for the specified date

Rules - internal logic applied to extract only those records that fulfill the specified criteria

  • Any order that was cancelled and falls between the given dates, based on received date, will be included in this report

Reported Values

The following values are returned by the report

Values - Column names and description

  • source: This is the channel the order has been downloaded or imported from. Orders placed within Linnworks will display as DIRECT
  • subsource: The SubSource shows the specific integration the order was downloaded from
  • COUNT: This is the number of orders from this Source that have been cancelled
  • TotalCost: This is the total sales for the cancelled orders
  • Refunded: This is the total refunded from cancelled orders
  • Currency: This is the currency used on the order or set in the channel config for that sales channel

Grouping- Items that match across the following criteria will be grouped on a single row in the report

  • Source
  • SubSource
  • Currency