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COVID-19: Status of Worldwide Shipping Services

In order to prevent the continued spiralling of COVID-19, global shipping services are grinding to a halt. Many have put in place temporary restrictions and suspensions to both their delivery and pickup services.

As a result, online retailers across the world are facing significant delays to the delivery of their items to customers, while others are experiencing issues such as not being able to send orders to specific countries in total lockdown.

During this time of crisis, it can be extremely stressful and time-consuming to monitor the operational status of worldwide shipping services each day. To help you, we have put together a resource detailing the latest changes to all key shipping providers.

Looking for a specific shipping company not listed below? Get in touch and we’ll add it for you.

Shipping Services in the United Kingdom

Updated: 20th April 2020

1. Amazon Shipping

Status: Operational with temporary suspensions

Amazon Shipping is continuing to provide existing customers with its shipping services, however there are restrictions for on-boarding new customers. There has also been some small changes made to its operation in light of COVID-19.

Amazon Shipping has temporarily suspended label purchase and collections of packages greater than 15kg. If you sell such items, you may want to suspend your listings.

Additionally, Amazon Shipping advises that you do not take more shipments than forecasted as it cannot guarantee that it will be able to handle the unexpected increase in volume.

You can review and amend your planned volumes for the upcoming weeks on your Amazon Shipping forecasting page.

2. Direct Link

Status: Partially operational

Direct Link is facing significant restrictions worldwide; see the full country breakdown.

3. DPD

Status: Partially operational

DPD has confirmed that most of its parcel collection, sortation and delivery operations are open for business as usual.

However, it has suspended its DPD Pickup service with immediate effect. Any parcels that are on their way to DPD Pickup stores will be diverted to customers’ home addresses.

Due to widespread lockdowns and many flight cancellations, the costs of DPD’s international delivery services to specific destinations have increased dramatically.

Many European countries are facing delays of at least 24 hours due to both travel restrictions and increased volume. For full updates on DPD’s service levels, check here.

For information on all restricted postcodes in Europe,
read more here.

4. Hermes

Status: Partially operational with significant delays and suspended delivery locations

While Hermes continues to operate as best as possible, with the ability to book a parcel delivery operating as normal alongside its customer support services and delivery tracking, there has been significant impacts to its usual service as a result of COVID-19, with delays and even suspensions to some European countries.

The delivery process for signatures has also changed across a number of affected countries and the driver will obtain the recipient's name and in some countries last digits of their ID cards. At the end of March, Hermes launched a 'My Places' feature in its app, allowing your buyers to set their preferences for all their parcel deliveries.

Upon first release, this allows your customers to:

Set their safe place on the app
Upload a photo of their safe place
Leave notes to help couriers
Set their preferred neighbour for packages

If you have any questions related to this new feature, Hermes advises that you reach out to your client manager.

5. Royal Mail

Status: Operational with significant delays dependent on country

Royal Mail continues to operate for both domestic and international deliveries, with the company accepting orders for all destinations across the globe.

However varying levels of delays are expected as the number of countries that can be accessed is changing daily. Most major export routes remain open. You can access specific coronavirus updates for each country here.

For deliveries, Royal Mail has introduced contact-free measures, suspended Sunday deliveries, and has reduced opening hours of Customer Service Points in local delivery offices, mostly this will be only 7am-9am and not open at all on Wednesdays or Sundays. Royal Mail has also adjusted special guaranteed deliveries for 9am and 1pm, to be 12pm and 9pm respectively. It has also adjusted longer mention times for items stored at its Customer Service points (from missed deliveries) to 30 days.

For more information click here.

6. Whistl

Status: Operational (with limited delays)

Whistl would like to reassure its customers that it’s business as usual, despite some delivery challenges on key countries. Whistl is still collecting, processing, and injecting all untracked and tracked items into final mile carriers to all countries that remain open for the passage of commercial movements.

For European countries, delays of up to 72 hours are expected.

While Whistl’s support team is predominantly working from home, staff remain in constant contact with one another and can work together to handle all queries and questions you may have.

Whistl is advising that due to shrinking airlift capacity across the world, virtually all major airlines still operating have issued additional surcharges to access space.

To see the affected countries and charges, click here.

7. Yodel

Status: Operational with restrictions

Yodel is operating as expected across its entire UK network and there are currently no closures to any of its service centres. However, its customer services telephone team is currently not operating.

Currently, all of Yodel’s local depot reception areas will be closed to the public. To collect a parcel, customers will be directed to a mobile number on a notice posted on the reception entrance door and asked to return to their vehicle. The service centre will then arrange for a colleague to bring the parcel out to the customer's car.

While Yodel’s international services are also running as normal, you should keep in mind that there may be delivery delays for countries that have COVID-19 restrictions in place.

As of the end of April 2020, Yodel has agreed a three-month trial partnership with Arrow Cars, the UK’s largest national private hire company, to increase the capacity of its operation as consumers embrace online shopping during COVID-19.

Shipping Services in the United States

Updated: 20th April 2020

1. Fedex

Status: Several restrictions in place and significant delays expected

Suspensions:

Money-back guarantee: for all FedEx Express, FedEx Ground, FedEx Freight, and FedEx Office services until further notice.

Signatures: suspended for most shipments.

For more detailed service impacts, visit FedEx’s Service Impact page.

2. UPS

Status: Operational except where constrained by government restrictions

Due to ongoing demonstrations, there are delays across the country. Track your package and use UPS My Choice services to manage deliveries.

Suspension of Service Guarantee (UPS Money Back Guarantee) is in effect for all shipments from any origin to any destination.

Avoiding Undelivered Shipments: Some businesses have reduced hours or closed entirely, please check that your recipient is still receiving shipments. If the business remains open during scheduled delivery day/times, UPS will make 3 routine delivery attempts before returning a package to the sender.

3. USPS

Status: Operational with delays

Delays: Priority Mail and First-Class packages may see some delays due to limited transportation during the COVID-19 pandemic.

Priority Mail's 2-3 day service is extended to 3-4 days. Improved product tracking and up to $50 in free insurance will continue.
First Class Mail: 2-3 day service is extended to 3-4 days
Global Express Guaranteed Services have been changed. For a full list of international and domestic updates, go to usps.com.

No Impact:

Priority Mail Express (Overnight & One Day)
First-Class letters & flats

Shipping Services in Europe

Updated: 20th April 2020

1. Deutsche Post

Status: Operational with some delays

Parcel volumes remain at a high level for Deutsche Post; delays are still expected in some areas.

Deutsche Post has now been able to further increase capacities and stabilize operating processes, hiring several thousand additional employees since the beginning of April and initiating further measures to adapt work processes more quickly to current developments.

The previous restrictions on international items are also in the process of being lifted.

There continue to be no significant restrictions to letter mail delivery within Germany or to the services available in retail outlets and DHL Paketshops.

2. DHL

Status: Operational with some delays

Against the backdrop of the global COVID-19 pandemic, DHL is continuously adapting its businesses to mitigate potential impacts for its customers and employees.

During this challenging time, DHL recommends using our online service DHLitNow to book a collection from your home or office.

Visit the covid updates page for more information

In Austria, there are several areas that have been completely quarantined; shipments will be held until they are able to complete the journey.

For information on DHL Express international services, including emergency surcharges and expected delays, click here.

4. La Poste (France)

Status: Operational with some delays

La Poste is constantly adapting its organization to better serve its customers throughout the crisis. Compliance with current measures means some delays may occur with the service.

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This page has been created to provide you with all the support and guidance you need as an online retailer, in the wake of COVID-19. To ensure this page is as useful as it possibly can be, please don't hesitate to let us know what information you’d like to see or any specific concerns you have, so that we can gather the most helpful resources for our community.