Chichester

Professional Services Consultant

Linnworks is seeking a Professional Services Consultant to join our Professional Services Team based in Chichester.

The role will provide support during pre-sales stages, and subsequently deliver the implementation of the Linnworks solution for customers. Responsibilities include:

Pre-sales support:

  • Work closely with our enterprise and sales teams to understand and define clients key business drivers and requirements
  • Understand and demonstrate solutions or Proof of Concepts to clients and articulate the business benefits they offer to solve technical challenges experienced by the client
  • Propose solutions which meet those requirements, ensuring they are technically viable and add value to the overall proposal
  • Actively research and understand the marketplace to ensure proposals are competitive, add value and create unique selling points
  • Support sales teams throughout the contract lifecycle including at client review meetings and identifying opportunities to upsell

Onboarding/Implementation:

  • Develop project documentation including Statement of Work, technical design reviews, specifications, implementation plans, and test plans
  • Communicate with both internal and external teams to ensure the effective delivery of projects
  • Assist clients with ensuring the validity and integrity of the data provided for the successful implementation of Linnworks
  • Deliver system onboarding to ensure clients Linnworks accounts are configured correctly and are able to interface with all other required external systems
  • Handover to Key Account Manager for continued client success
  • Remote and on-site training of clients on all aspects of the Linnworks environment

Knowledge, Skills, and Experience:

  • Previous experience in an e-commerce or cloud application-related environment
  • Solid understanding of Project Management, ideally holding a recognised qualification
  • Strong interpersonal, written and oral communication skills including the ability to confidently present client-facing technical proposals
  • Advanced administration skills, in particular using MS Word, Excel, PowerPoint and Asana
  • Ability to work effectively as part of a team with shared objectives and on own initiative
  • Excellent time management, particularly the ability to effectively prioritise and execute tasks
  • Understanding of warehousing, stock management and e-commerce an advantage

Who you are:

  • Motivated
    • You are excited at the prospect of working in a fast-paced tech company, and you won’t settle for mediocrity anywhere along the way
    • You’re confident in your own ability and demonstrate skill in managing expectations and consistently delivering to the highest standards
  • Proactive
    • You don’t sit around and wait to be told what to do. You are inquisitive and take initiative to find creative ways to get work done
  • Customer Centric
    • You’re prepared to go the extra mile for our customers
    • You are confident and have a clear communication style
  • Collaborative
    • You are a great team player, with the ability to help customers succeed using a coaching style
    • You demonstrate empathy and build relationships quickly
  • Structured
    • You’re prepared to get into the detail and have the ability to simplify complex tasks
    • You have a problem-solving approach

Other Information:

  • Salary up to £25k per annum, depending on experience
  • Based in Chichester with occasional travel within the UK

Life at Linnworks:

Linnworks is proud to foster a workplace free from discrimination. We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and a better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.

To apply for the vacancy, please send your CV to jobs@linnsystems.com

Back to All jobs