Chichester

Customer Success Managers

Why you want to work here:

We are Linnworks, a leading SaaS company with a UK market-leading product for eCommerce back-office automation. By market-leading, we really do mean the market leader. We are the biggest and most technologically advanced system out there without a doubt, and we have the vision to make it a world-leading business system. Due to expansion, we now have new opportunities in our Chichester headquarters. We're a great employer, we work hard and we play hard and we like to pay it forward. We offer great benefits, a fun environment to work in and our teammates are the best! Check us out on LinkedIn and Glassdoor.

Why we want you to work here:

You are excited at the prospect of contributing to the growth of a fast-paced tech company, and you won’t settle for mediocrity anywhere along the way. You don’t sit around and wait to be told what to do. You take the initiative and find creative ways to get work done. You’re a great team player. You’re open minded, committed to the success of all your colleagues, and you are a positive person to be around. You put the customer at the heart of your work and strive to create an exceptional customer experience.

Customer Success Managers: £25-32k

You will provide clients with a single point of contact, nurturing a strategic partnership to ensure their business has the opportunity to thrive via Linnworks.

What you'll be doing:

  • Establish and maintain solid business relationships our Clients so that you feel like part of their team
  • Act as a single point of contact to coordinate all Linnworks related enquiries
  • Provide contextual advice on best solution usage and execution
  • Proactively monitor the platform to mitigate risks and increase performance and ROI
  • Review managed accounts and provide feedback to clients
  • Monitor, track and evaluate performance
  • Customer advocacy - act as the link between the customer and the product. Provide feedback to the Product Team regarding customer experience
  • Provide advice and assistance to the Enterprise and Sales teams during contract renewal/upsell to help maximise the Lifetime Value (LTV) of clients
  • Work with the Support team to understand and analyse client facing issues allowing them to be efficiently resolved
  • Provide the Extensibility and Development team with clear examples when investigating new functional requirements

What you'll bring to the role:

  • Previous experience in a customer success/account management role within a SaaS or eCommerce environment
  • Advanced administration skills, in particular using MS Word, Excel, PowerPoint and Asana
  • Ability to work effectively as part of a team with shared objectives and on own initiative
  • Excellent time management, particularly the ability to effectively prioritise and execute tasks
  • Proficient with Data analysis and reporting


Additional Information:

LinkedIn

Trustpilot

Glassdoor


To apply, please submit your CV along with cover letter and your portfolio to jobs@linnsystems.com

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