Austin

Support Engineer - North America

Job Description

Linnworks (Linnworks.com) is the world’s leading eCommerce SaaS platform that enables businesses to integrate, manage, and optimize their sales processes across hundreds of online marketplaces. Thousands of customers in more than 60 countries use Linnworks to transform the way they sell online. Founded in 2009, Linnworks has rapidly expanded to become the #1 eCommerce SaaS platform in Europe, processing more than $4.5B in transactions through the platform each year.

We are looking for an exceptional Support Engineer to join our rapidly growing team in Austin, Texas. This is a uniquely rewarding and exciting opportunity where you will be on the ground floor of building our Support Operation with our Technical Services Manager, taking ownership to ensure that Linnworks customers use the platform to its full potential. Linnworks is a fast-paced, entrepreneurial environment where you'll be collaborating with talented, global team members who value your input.This is a great opportunity for those seeking a role that encourages you to make an impact...it is not your typical 9-5 Technical Support role.

We hire authentic, progressive individuals who value integrity. In order to qualify for any role within our organization, you must possess a collaborative disposition, embrace flexibility, and thrive in an environment that entrusts you with ownership over your work.

The ideal candidate:

Will...

  • Offer advanced technical support for new and existing Linnworks customers
  • Assist in customer onboarding and first-level implementation
  • Communicate with customers via Live Chat or Phone and Tickets
  • Assist the US Team Leads with mentoring and training new hires
  • Work in weekly rotating shifts to make sure the whole team covers each coast’s hours

 

Is...

  • Empathetic: you understand the value and importance of your position in our customers’ lives
  • Passionate about making a difference in the lives of others
  • Not happy settling for the bare minimum
  • Excited about working collaboratively with a team to get things done
  • Not afraid to admit when you’ve made mistakes so you can correct them and learn
  • Understanding of customer vs. employee communication dynamics
  • Confident in your own abilities to make decisions that benefit Linnworks and our customers
  • Capable of asking for and accepting help whenever necessary
  • Willing to work flexible hours

 

Has...

  • 2+ years experience working in a similar, Technical Support Role
  • A genuine interest in eCommerce and business development
  • An understanding of SQL and API principles (basic knowledge required, advanced knowledge preferred)
  • Strong organizational and communication skills
  • Worked with database structure (preferred, but not required)
  • Used Fiddler, Postman, or another type of debugging/capture tool (preferred, but not required)
  • Experience with logging programs like Kibana and Monitis (preferred, but not required)
  • Has a track record of great performance - references required upon request

 

Success at Linnworks requires that:

  • You think outside the box
  • You take work seriously but not yourself
  • You have a sense of humor
  • You possess intelligence and confidence
  • You have no problem taking on tasks that “aren’t your job” to help the team
  • You thrive in a diverse, fast paced environment
  • You embrace failure and accept criticism without taking it personally
  • You’re a problem solver

 

What we’ll offer in return::

  • A full-time hourly position
  • Competitive wage + OT pay (dependent on experience)
  • Fully-paid employee health, vision, and dental premiums
  • 20 PTO days + 2 charity days per year

 

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer. We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and a better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.

To apply for the vacancy, please send your CV and a cover letter to jobs_US@linnworks.com

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