Changes to the support system

December 24 2011

We are glad to announce that we have upgraded our account management and support ticket system. Both support and account management is now residing within a single site.

By logging in to the you will now be presented with updated account management system and support system on a single page.

From here you can view all your open and unread tickets, raise new support issues and generally manage your linnworks account. 

Over the course of the next 3 month we will be making significant improvements to the support system.

The aim is streamline the support process, separate bug reporting from technical and general support queries and most importantly to provide accurate indication about the timing of a response.