This method is suited for smaller businesses where the job of managing online orders is delegated on one person (or two who work side by side). The method invoices fulfilling the orders from the computer screen by looking at the Process Order screen for information about what items have been ordered. The screen also allows the user to print postage label or an invoice directly from Process Order screen for each order individually. Also if you have mixed postage methods (USPS or Royal Mail, FedEx, DHL etc) this is also useful process as each postage label for the order can be printed automatically when you enter the Process Order screen.
Open Orders > Select orders you wish to process > Process Orders
Go to Order Book > Open Orders
Select multiple orders by holding a mouse button and dragging it across open order list or using holding CTR key selecting individual orders from the list. To select all orders press CTR+A
Click Process button from the tool bar
The process assumes you will be picking the order items from an order using printed invoice. This method is particularly useful if you have dedicated member of staff who pick orders working in the warehouse and all order management aspects are carried out in the office. You can print invoices for all orders in one place and give them to the staff to pick. Once picked and packed the order id printed on the invoice can be scanned into the system to mark the order as dispatched.
Open Orders > Print Barcoded Invoice > Pick the order > Scan Invoice barcode > Process
Go to Order Book > Open Orders
Select multiple orders by holding a mouse button and dragging it across open order list or using holding CTR key selecting individual orders from the list. To select all orders press CTR+A
Right click > Print > Print Invoices
You can create an invoices where the barcode is printed at the top of the invoice or printed on the peel off area of the integrated address label. This will allow you to put the actual invoice inside the package and keep the address and order id barcode on the front of the package to uniquely identify the order.
Once the picked and packed scan the order id using a barcode scanner into the system using Despatch Console. You can find Despatch Console in Order Book tab in Linnworks.
Once scanned you will be presented with Order Process screen. Review the order details if necessary and click Process (see method 1 for more details about the Process Order screen)
Some useful tips:
User Report Designer to change the look and feel of the invoices. You can also change the positioning of the address label and the barcode
Paper invoices with integrated labels are more expensive than plaint paper. To minimize costs you can change the invoice so that the address label and barcode is positioned at the top. This way you can fold the invoice and put it into the Document Enclosed pocket at the front of the package. You cannot have the address label at the bottom of the invoice – it must be positioned at the top.
If after printing the invoice you want to delegate the scanning of order into the system to mark as shipped to the warehouse staff, you can install the software on a PC in the warehouse and grant users access to Despatch Console only. Please ask Technical support on how to do this.
This method is suitable for smaller business where office operations are combined with the order picking and packing. In the nutshell you can print the invoices/dispatch notes from the system in one batch for all open paid orders, and then batch process them assuming that none of the order invoices will get misplaced.
Open Orders > Print Invoice > Batch process
Go to Order Book > Open Orders
Select multiple orders by holding a mouse button and dragging it across open order list or using holding CTR key selecting individual orders from the list. To select all orders press CTR+A
Right click > Print > Print Invoices
Right click > Action > Batch Process
Some useful tips:
User Report Designer to change the look and feel of the invoices. You can also change the positioning of the address label
Once invoice printed the order record will be highlighted, by selecting only printed allows you to batch process the orders once you actually packed them. You can count the number of packages and count number of selected order to ensure you haven’t missed anything out.
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