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Overview One of the core functionality of Linnworks is order management (fulfillment and shipping of orders). The system features complete order management cycle from an order, printing invoice and marking it as shipped. The system is capable of downloading orders automatically from many different channels (eBay, Amazon, Magento, osCommerce, ZenCart and other websites), merge the orders with payment files and follow up on the sale (where facility exists). One of the unique features of the system is ability to combine tie up order management to your inventory control i.e. whenever the order is places and processed the stock level for a purchase order will be modified accordingly. The actual process for order management may vary for different businesses - a section Different the Order Management Process Flows discusses some of these methods. |
Basics
An order can be raised in the system directly (telephone sale)
An order can be downloaded automatically from eBay/PayPal, Amazon Seller Central and websites (Magento, osCommerce, ZenCart, X-cart, etc)
Order can also be loaded into the system from CSV (comma delimited file)
All new orders will be placed in Open Orders – the system treats all downloaded orders as new, irrespective whether they are marked on your selling channel as shipped/dispatched. For website integration – the system will download only orders with specific status i.e. unprocessed/unshipped orders.
Open Order must be processed in order to mark it shipped. Process in the context of Order Management means fulfilling the order – packing the ordered items, printing label, printing invoice and shipping it.
Once you “Processed” an order it is assumed you have packed, printed everything you needed for the order and shipped it.
When order is processed it will be moved to Processed Orders
You cannot unprocess an order (i.e. revert its status to put it back in the order book). However you can resend the order or return it.
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