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Linnworks Order Management and Stock Control can integrate with Amazon Seller Central (UK, US, FR, DK, Canada, Japan). The integration allows you to bring all new orders from Amazon into Linnworks, automatically submit order shipping information back to Amazon once the order has been processed (shipped) along with Tracking Number and postage method selected. Linnworks also will change inventory levels on Amazon to match internal stock levels, making sure you never oversell due to sales through other channels (like eBay and your own website). |
This user manual explains what Amazon channel integration does and how to set it up correctly
Basic Steps
Open Amazon integration screen in Linnworks. Settings > Automation > Order Books > Amazon
Log in to your Amazon Seller Central account on the web
Get Merchant Token
Enter the Amazon integration credentials into Linnworks Amazon Automation module
Map internal Shipping Methods to Amazon shipping services
Configure Amazon Orders to generate reports on the regular bases
Synchronize to get new orders
In Linnworks go to Synchronization and click Sync button to synchronize with Amazon and other integrated modules. Please note, that if you didn't have Report generation set up in the Amazon the system will only pick up orders when new Reports are generated on Amazon for new orders. You can get orders retrospectively by requesting new combined report from Amazon. See screenshot above Request on Order Report.
Also if you had report generation set up the system will download all reports existing on the system and try to create orders for this order on the system. After the first sync simply delete the order that have already been processed, by going to the Open Orders screen in Linnworks, filter by Source (select Amazon) and delete all order which have been processed.
Screenshot for step 3 – Getting Merchant Token
Screenshot for step 4 – Enter Amazon Credentials
Screenshot for step 6 – Configure Amazon to generate orders reports more frequently
There are several configuration options available to you. These options allow you to further enhance interfacing routine and if necessary set the system in read-only mode (i.e. shipping information is not submitted to Amazon, inventory levels are not propagated).
Inventory Update – is set Linnworks will attempt to submit stock level changes to Amazon whenever your internal stock levels change for products listed on Amazon
XML Merchant – ONLY set this option if you have specifically requested Amazon to generate your order reports in XML format. By default you order reports are generated on daily bases in normal format. By setting this option alone without asking Amazon explicitly to change your account to XML Merchant will not work and your new orders will not be downloaded.
Secondary Integrated Systems – this option tells Linnworks not to mark order reports as downloaded on Amazon, every time you synchronize Linnworks will download last batch of reports (up to 24 reports, covering 7 days). This allows you to have another system integrated with Amazon at the same time. It is very useful if you are evaluating Linnworks in parallel with another system.
Do not submit shipping data – tells Linnworks NOT to submit shipping information to Amazon when you process an order. Use this option during the evaluation or parallel run.
You can add as many Amazon accounts into the system as you wish. When you synchronize the system will connect to all integrated accounts in the order they are added into the system. DO NOT ADD THE SAME ACCOUNT TWICE. When adding additional accounts you have to have your primary account registered in the Automation > Amazon first and then additional accounts added in addition to the main account.
To add the additional Amazon account:
click Add Additional Amazon Account
Click New
Enter the authentication details
Test the account
Save it
Make sure the account is enabled (you see green light in the list of all additional accounts)
You can switch from Disabled/Enabled by double clicking the status indicator (red/green light)
To edit the additional account details double click on the record, make changes and save the screen.
Note: Once the account is added you cannot change its Merchant Name nor you can duplicate merchant name (have two accounts with the same merchant name).
Because Amazon is external channels you need to link products sold on Amazon (or in other words Amazon listings) to inventory listing in Linnworks. If you have multiple Amazon accounts, this has to be done for each integrated Amazon account. The linking is done by Amazon Merchant SKU numbers (these are not ASIN numbers). To link your inventory
go to Settings > Automation > Order Book > Amazon > and open Listed Products Tab in Amazon Integration screen.
Enter Amazon Merchant SKU numbers against every product you are selling on Amazon
If your internal SKU numbers are the same as on Amazon you can link all inventory items in one go by clicking Purge button. This will copy internal SKU numbers to Amazon Merchant SKU making all your inventory linked up.
Once the product is linked via Listed Products i.e. having Amazon Merchant SKU number specified, Linnworks will be able to update the inventory level for this product whenever it is changing in the system. You can review the log of change by clicking Show/Hide status button.
Linnworks can synchronize inventory levels in stock with Amazon automatically when the level changes in Linnworks because of sale made on eBay, website or another Amazon account. A “change” means you have sold a product elsewhere or you have purchased it – adding to the stock. Please refer to Inventory Management documentation for more detailed explanation of how stock levels change, what is being triggered and what is being propagated to the selling channels.
To make it work make sure you have set Inventory Update option on Amazon integration screen and specified Amazon Merchant SKU for the product in Listed Products tab.
I get Error : The request failed with HTTP status 401: Authorization Required when clicking Check API?
This is authentication error - the username, password or merchant token is incorrect. Please double check these, make sure there are no trailing/leading spaces in any of the specified details.
When I click Check API I get Successful. Found 0 order documents waiting to be picked up, generated since 2009 Sep 01 00:00:00. But I have unshipped orders on Amazon?
Check API makes request to Amazon to check how many pending documents are in place. Even if you have new orders and no documents have been generated for this orders the system will report 0. Also the system will report 0 documents if you are XML merchant.
I have integrated Amazon and checked API, everything is ok, but when I synchronize the system I don’t receive my new orders?
Make sure you have configured Amazon Order Reports to be generated on 4 hour bases. Also for testing purposes you can generate back dated reports. Click Request Reports for 1 day on Amazon Seller Central control panel in Order Reports and wait for it to be generated. Then synchronize the system.
Make sure Do Not Download Order Prior To setting in Amazon Integration screen is set to time in the past in the format (yyyy-mm-dd hh:mm:ss). The system will ignore any orders prior to this date.
If above checks out and you still not getting orders, try setting Secondary Integrated System in case some gremlins elsewhere marking pending reports as downloaded making them invisible for Linnworks.
Amazon generates order reports on 4 hour bases. Can this be increased, I need new orders in the system with maximum delay of an hour?
You can request Amazon to generate reports more frequently. Contact your Amazon technical support, tell them you are using Linnworks and want to switch your account to XML Merchant with order reports to be generated more frequently. For volume sellers Amazon is happy to generate reports on 15 minute bases. Once switched set Amazon integration in Linnworks to be XML Merchant.
I have added Amazon Merchant SKU numbers for all my listed products, synchronized by inventory levels haven’t been updated on Amazon, why?
Review status by clicking Show/Hide Status in Listed Products. Normally only changed stock levels will be sent to Amazon, therefore if your stock levels haven’t changed since you created the SKU linking this information will not be sent to Amazon. Try going to Inventory Adjustment and changing the stock level by retyping it and clicking Save. Then Synchronize.
On Listed Products statuses:
Pending – submitted to Amazon but no confirmation has been received. Sync again to see if confirmation is available.
Not Sent – inventory level has not been sent to Amazon
Confirmed – inventory level sent and has been confirmed
Error – error, please review error message.
I requested order report for the last 7 days and Synchronized Linnworks, I have got orders that have already been shipped?
To ensure all your orders are registering in the system Linnworks downloaded all orders irrespective of whether it has been marked as shipped or not. You can control this behavior by setting Do not download Orders prior to timestamp to avoid Linnworks downloading old orders.
Can I download all my sales for the last 6 month from Amazon for reporting purposes?
Yes you can, by requesting order report on Seller Central, readjusting Do Not download orders Prior to timestamp. Once the report is downloaded it will place all orders into Open Order book (Linnworks will think these orders have not yet been dispatched). DO NOT batch process this orders as this will instruct the system to submit shipping information with Today’s date as shipping date. From this point you can delete the order you don’t need or configure the system not to submit shipping information to Amazon by setting Do not submit shipping option on, batch processing order and then synchronizing. Remember to synchronize after batch processing orders and only after that you can set Do not submit shipping back to normal.
Can I create new listing from Linnworks on Amazon?
No, you have to use Amazon’s listing tool or upload inventory in CSV file. Linnworks does not list.
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