We are glad to announce that we have released online training and support session booking system. This enables Anywhere Trial, Standard, Professional and Enterprise users to book most convenient training session slots directly from their account management system. The system came about from a very high demand for training sessions by new and existing users. This is only one of many steps we are taking to improve our customer support and easiness of using our services. Complete overhaul of support ticket system is coming next.

You can access the training session booking system by openning Help & Support section on our web-site and choosing "Book 1 Hr Training Session" option. 

We are glad to announce that we have upgraded our account management and support ticket system. Both support and account management is now residing within a single linnworks.com site.

By logging in to the acc.linnworks.com you will now be presented with updated account management system and support system on a single page.

From here you can view all your open and unread tickets, raise new support issues and generally manage your linnworks account. 

Over the course of the next 3 month we will be making significant improvements to the support system.

The aim is streamline the support process, separate bug reporting from technical and general support queries and most importantly to provide accurate indication about the timing of a response.

Scripting in Linnworks allows you to inject your own automation behaviour into the system. In another words you can write your own little programs which are executed during the synchronization. The script can amend an order, add new items, send emails, split orders, create Purchase orders automatically and many other things. The script is very much like a macro – an order script will run for every new or processed order on the system and gives you direct access to all properties of an order.

One of the biggest showstoppers when an online merchant considers using fulfilment services by third party company is integration with the fulfilment company. Basically how on earth do you feed order information and keep track of your stock levels in the fulfilment warehouse. Of course many decent fulfilment centers will provide the merchant with some sort of backoffice system where you can enter order information and look at your stock levels, however it is rather manual process and stands useful up to a certain point.

The use of fulfilment services has been growing in the recent years. The costs of the service is falling, fulfilment centers become more efficient and smarter when it comes to storage, picking and shipping. And most importantly they take away the headache of actually fulfilling the orders.

The idea is to expose all the functionality available in Linnworks through API webservice, however it is a gradual process and will be developed based on requests we get for certain functionality to be exposed.

See LinnLive documentation

Full upto date WSDL is available as well.

We have sample test application in C# .Net 2.0 as well. PHP sample code will follow later this year.

Simplified. Faster. More automated than ever. And, to top it off, Linnworks Express package is free.

1. New Linnworks Express package is completely FREE

Linnworks Express Local edition is designed to help new starters and emerging businesses organise order management and stock control at no costs whatsoever. Whether you are new to Linnworks or planning to use it for limited tasks only – this package should prove to be a great fit for purpose.

2. New Linnworks Analytics Reporting Tool

Linnworks Analytics is designed to directly communicate with your database and enables you to deal with huge datasets as well as produce comprehensive yet flexible reports. It is based on online analytical processing (OLAP) concept with an emphasis on flexibility, functionality and speed. You can tweak and twist your internal data to get most complex questions answered and display the results the way you want to see them. 

3. Channel Integration made simple

With this revision, it only takes 5 minutes to integrate Amazon, eBay and your e-commerce stores. 

New features:

• Improved Amazon Web Services Integration (Read more);
• Improved eBay Integration (Read more);
• Redesigned web-site gateway integration screen for most web-site carts (Read more);
• 3DCart Integration (Read more);
• EasyWebstore Integration (Read more);
• Shopify Integration (Read more);
• The ability to have unlimited number of integrated channels.

4. Template Designer introduced

New template designer is used for managing invoices, pick list and packing list templates. It uses a far more flexible approach for printing purposes and allows you to choose from a list of predefined templates.  Each template can have different printer settings, page size and conditions.

Template layout is so flexible  - you won’t feel limited ever again! (Learn more)

5. Complete redesign of "Open Orders" screen

The most-used screen in Linnworks has been completely revamped. The new screen uses much less resources, deals with tasks faster and provides great flexibility allowing you to manage your open orders in the way find easiest. (Learn more)

New features:

• "Group Selection" section for filtering purposes;
• Preserved Open Orders settings (different settings for different users);
• Faster and much improved order search;
• "Column Chooser" for column grid adjustments;
• Order tags introduced;
• Packing lists;
• Pick lists;
• Flexible printing functionality for specific templates (invoices, labels, etc.);
• Bulk Change feature introduced;
• Improved "Process Order" screen used for manual order processing;
• "Cancel Order" feature;
• "Cancel Order Refund" feature;
• Package splitting;
• Ad-hoc export of orders via .csv file;
• Creation of purchase orders for out-of-stock items from the screen;
• Batch Order Processing;
• Custom Batch Pilots - create a set of instructions that Linnworks will methodically follow;
• Multi-order folder for order allocation;
• Extended revision of "Despatch Console" screen;
• Batch scanning, order processing by item barcode;
• Order splitting functionality (partial shipment);
• Order merging;
• Automatic splitting by suppliers, cost, quantity, weight.

6. Improved "New Order" screen

Telephone/direct order processing screen has also been revised and improved to enhance flexibility and reduce manual data entry. (Learn more) 

New features:

• Look up section for existing customers; 
• Payment method selection;
• "Discounts" field for ordered items;
• Specific Tax Rate settings for ordered items;
• "Additional information" about an order and ordered items;
• Service line for an order (i.e. gift, wrap, etc).

7. Improved "Processed Orders" screen

Improved "Processed Orders" screen allows you to deal with post-sale processes directly from the screen. (Learn more) 

New features:

• Faster, improved search for historic orders;
• Direct order item exchange from the screen;
• Direct order item refund from the screen;
• Direct return booking from the screen;
• Direct exchange booking from the screen;
• Ability to re-print labels or invoices;
• Redesigned "Return Item/Resend Item" functionality (easier to use).

8. New "Returns/Refunds" screen

New "Returns/Refunds" screen is an overview of all processed orders that have been marked either as a return or a resend. It allows you to see all orders that have been booked for return/refund/exchange. "Quick Stats" panel shows relevant return data at a glance. (Learn more) 

New features:

• Return/Exchange booking console;
• New "Action Returns" section;
• Quick refund and resend statistics and dashboard.

9. Improved "Inventory Dashboard" tab

Even more features, new pre-build reports and statistics - all under one "Inventory Dashboard" tab.

New features:

• Inventory or stock holding reports at any point of time;
• Stock item performance research;
• New pre-build reports;
• Custom query reports;
• Stock item look up with extended stock item performance details.

10. Improved "Inventory Control" tab

As a result of the revision, two screens have been improved and twelve new features have been added to the Inventory Control section of the system.

New features:

• Redesigned "Stock In" scanning screen;
• Redesigned "Reorder low stock" screen;
• PO statuses in "Purchase Orders" screen;
• New "Supplier Reference №" in "Purchase Orders" screen;
• New "Stock item supplier code" in "Purchase Orders" screen;
• Ability to add PO by supplier;
• Sort by minimum level, maximum level, to optimal stock level, to optimal stock level + safety stock, only by supplier, show cheapest supplier;
• Purchase order support for different currency rate;
• PO export into .csv file;
• PO import via .csv file;
• Ability to e-mail PO to a supplier;
• Ability to generate .pdf files for PO;
• "Quick view" feature in "Inventory Linking" screen;
• New dashboards in "Inventory Linking" screen.

11. Redesigned "Shipping Management" screen

10+ new courier integrations, new label designer and partnership with Metapack have helped to achieve much improved shipping management functionality in Linnworks. (Learn more)

New features:

• Partnered with Metapack. Metapack integration released (Read more);
• Parcelforce added as a new shipping service (Read more);
• DespatchBay (aka Yodel) added as new shipping service (Read more);
• UPS added as a new shipping service (Read more);
• FedEx added as a new shipping service (Read more);
• DHL EasyShip added as a new shipping service (Read more);
• New "Generic Postage Label Designer".

12. Improved "E-mail Notifications" screen

With improved "E-mail Notifications" screen you can set up your automatic e-mail notifications quickly and easily. (Learn more)

New features:

• E-mails can now have multiple conditional templates;
• Added "Return receipt";
• Order item resend notification;
• Direct return booking from the screen;
• Direct exchange booking from the screen;
• Late shipping e-mail;
• PO template for emailing purposes.

13. Improved "Data Import/Export" tool

"Import/Export Automation" tool allows you to set up the system to import/export data every time you synchronise. This is particularly useful for importing new orders from sources for which the direct integration is not always possible or for exporting stock levels as well as updating your reporting data.

New features:

• Import Automation every time you sync (Learn more);
• Export Automation every time you sync (Learn more). 

Shopify e-commerce web-sites can now be integrated with Linnworks to enhance order management, shipping management and inventory control capabilities.

The integration covers fundamental requirements such as downloading orders into centralised inventory repository, automatically updating inventory, printing invoices and generating shipping labels (Royal Mail, FedEX, UPS, Yodel, DHL and more).

The integration process is extremely easy and shouldn’t take longer than 5 minutes!

We have added some useful order management functional features and automation routines

• Order splitting
• Merging orders with the same address details
• Automatic splitting orders by weight, cost, supplier and quantity
• Automatic merging of orders
• Custom mailshots
• Late shipment mailshots
• Multiple templates for custom mailshots
• Partial shipments

The open orders is the most used and the most feature packed screen in Linnworks. It has a lot of  tricks which will allow you to automate order processing to the full, hence save time.

The format of this webinar is more of a workshop rather than show and tell. We will show you couple of tricks you might not know about and the rest of the hour we will spend answering questions.

Functionality we will show:

• Batch Pilot
• Group view selection
• Order Splitting and automatic order splitting
• Order Merging and automatic order merging
• Quick split for part shipping
• Tagging orders
• Screen layout configuration

Download Webinar for Windows Media Player

List of new features:

• Completely new interface for purchase order ledger, new/edit PO
• Create pending Purchase Order
• Reorder points implemented (min level, fulfil orders, Optimal stock and Optimal Stock + Safety Stock)
• Supply chain management features
  • Add to PO from supplier list
  • Find cheapest supplier
  • Add to PO from supplier based on Reorder Point
  • Items sourced from a supplier now track lead time, average pricing, max min lead time and service factor (supply slippages)
  • Add items to PO in bulk
• Item research functions integrated with PO
• Ability to email PO with attachments
• New printing template for PO
• Import PO items from CSV
• Export PO item to CSV
• Extra information fields in PO
• New PO and supply change management is wired up in Linnworks Analytics

We are excited to announce that Linnworks Analytics is now released in production and is available in the latest automated update.

Linnworks Analytics is a very powerful reporting tool that sits directly on top Linnworks database. It is additional tool available as an extra with Linnworks. Linnworks Anayltics is based on OLAP (Online Analytical Processing) concept, therefore it is extremely flexible, functional, fast and capable of dealing with huge datasets.

The tool allows you to build your own reports and exposes virtually all the data available in Linnworks. Because the report viewer is fully functional OLAP you can twist and turn the data to get the answers you need.

See Linnworks Analytics - Multi channel reporting for more information and training video

3dcart e-commerce websites can now be integrated with Linnworks for Order Management, Shipping Management and Inventory Control. The integration allows you to download orders into central back office system, print invoices, generate shipping labels (Royal Mail, UPS, FedEx, DHL,  Yodle and many more) and of course update inventory automatically.

This means that you can now connect all your selling venues together, be that eBay, Amazon, Play, PixMania or other types of websites. While Linnworks gives you powerful back office solution, you can use LinnLive in conjunction with 3dCart to list your inventory to eBay and Amazon at a click of a button.