Knowledge Base

How to batch process only orders which are paid and have sufficient stock level?

Order Management - Batch/bulk order procssing. Batch processing allows you process/ship orders automatically in a batch. However you may want to restrict this operation based on some conditions. Such conditions can be whether you have sufficient stock and order is paid. To achieve this you need to create batch pilot (see documentation on how to create batch pilots), add Process Order step to the pilot and then set the conditions Order Paid and Only Sufficient Stock to Enabled and Cause Error. Then use this batch pilot to batch process orders instead of Batch Process Orders.

How to print invoices for orders which are Paid, have sufficient stock and haven't been printed before?

Standard Print Invoice function does not check whether an invoice is printed or an order is paid. The function simply prints an invoice irrespective of the status of the order. However you can condition this function using Batch Pilot function. To achieve this you need to create batch pilot (see documentation on how to create batch pilots), add Print Invoice step to the pilot and then set the conditions Order Paid and Only Sufficient Stock to Enabled and Cause Error, also set Invoice Printed to Enabled but do not tick Cause Error. Then use this batch pilot to print invoices instead of Print Invoice function.

Is it possible to add Batch Pilots to the tool bar shortcuts?

Yes. Create a batch pilot, then double click on the toolbar and select the name of the batch pilot from the list.

Open Orders shortcuts

open orders screen key combination shortcuts table

How to show product images on the order book?

Right click on a column header, select Column Chooser and double click Picture, to add picture column to the grid. To view larger product thumbnail for an order, move the mouse of the the picture for an order, a popup tooltip will display a grid with larger product images. Images are loaded on demand when you are viewing the grid, while image is loading you will see Loading... image.

Can an order be temporarily excluded from open order?

There are several options available : Cancel an order, Lock an order, Parking an order

What Order Tags are for?

Tags are just a visual form of tagging an order. There are 6 different tags available. The tagged orders appear in grouping and order can be sorted and grouped by tags. The order tags do not affect the state of the order in any way. You cannot assign tags programatically or export/import tags into the system.

Sort orders by Bin/Rack location of the order items

How to print Barcode in the invoice, pick list table cell?

Any cell in the template table can be turned into a barcode. To turn a cell into a barcode

Processing and shipping orders by scanning product barcodes

It is possible to process orders by scanning the product barcodes into the Despatch Console – by Item Barcode field. The Despatch Console brings up oldest order in the open order book for the scanned item and lets you print shipping label and an invoice for the order.

Why is the auto sync option greyed?

eBay Autosync Error - You have exceeded the 30 day maximum time allowed

Will the tracking number be recorded if I embed shipping label onto the invoice?

Will the tracking number be recorded if I embed shipping label onto the invoice

eBay Sync: The added or subtracted value results in an un-representable DateTime.

Play.com - PlayTrade (401) Unauthorized error

(401) Unauthorized error, Play.com, PlayTrade, Play Trade

Why is batch processing slow

eBay Postal Service Tags

A list of Postal Service tags and descriptions that come from eBay. These are needed when mapping Postal services automatically when new orders are imported into linnworks.

FedEx Error - Customs Value is required for Intl shipment

Customs Value is required for Intl shipment

What are minimum levels and how can they be set?

Minimum levels are used for inventory level reporting and reordering of low stock. Levels can be set per location. This allows for easy stock tracking and will help with potential over ordering. The minimum levels also have an effect on the Stock Level Indicators in Open Orders. Untracked items cannot have a minimum level and therefore have a Minimum level of -1.

The response from the server returned invalid dataset. Please refer to the log to see the response. There are multiple root element. Line 2, position 2.

eBay Error - Validation of the authentication token in API request failed

eBay Error - Validation of the authentication token in API request failed This error means that your eBay authentication token is in valid or cannot validate.

How order tax is calculated

How order tax is calculated and example of the calculations

Amazon Integration - Error: Operation failed - Access to the resource Unauthorized in Production: (XXXXXXX;XXXXXX) is denied.

System.Exception: Server was unable to process request. ---> RequestInventoryReport: Operation failed - Access to the resource Unauthorized in Production: (XXXXXXXXXXXXXXXXX;XXXXXXXXXXX) is denied.

Amazon Inventory Product Based Latency

Product based latency is a method of setting the individual latency per product rather than a global latency. This must be used if different latencies are setup on Amazon.

Expressions - Evaluating String as Integers

evaluating a sting value as an integer

Categories in exchanges, resends and returns

A transport-level error has occurred when sending the request to the server. (provider: TCP Provider, error: 0 - An existing connection was forcibly closed by the remote host.)

Multichannel Integration

Courier Integration

Knowledge Base