DespatchBay – Yodel integration with eBay, Amazon, PlayTrade and Magento

Overview

Despatch Bay is Yodel associated intermediary which enables internet and mail order retailers to create and manage Yodle shipments. Linnworks integrates directly with DespatchBay and can create shipments, generate labels and update order tracking numbers directly on the channel at a click of one button Print Label.

Setup and configure

Requirements

• Active DespatchBay account http://www.despatchbay.com
• DespatchBay API key and password
• Adobe Reader 9.0 or higher

Configure services

• You can add all available courier services by clicking Create Default List button. This operation will get the list of all available services from DespatchBay and add them into Linnworks Postal Service list.
  
  
• Alternatively you can add already existing services by clicking Add button and selecting the service you want to allocate to DespatchBay from the list
• The list of allocated services represent postal services defined in Linnworks and their mapping to Despatch Bay service. You can change the allocated service by clicking DespatchBay Service column and selecting the appropriate service from the list
  
  
• Set the service as a Splittable – this will instruct the system to check if the order contains more than one item and prompt you to split the order during the label printingLabel format – double click to choose from 1 label on A4, 2 labels on A4 and 1 label on A6.
• Click Save to save all the settings

Printing Labels

• If an order is allocated to a postal service which is mapped to Despatch Bay service – the system will automatically send the Shipment request to Despatch Bay, generate a label and record a tracking number (or multiple tracking number in case of split order package)

• To print label from the Open Order screen - select the orders you would like to print (you can select multiple orders in one batch). Right click > Print > Print Label
  
  
• Linnworks will generate a PDF file with all labels merged in one document (if you have mixed paper sizes A4 and A6 – this will result in A6 label embedded in the A4 array of pages. During the printing your printer will grab the page from the correct tray or fail to print – depending on the make of the printer)
  
  
• If a label printing resulted in error you will see an error sign next to the order. Move the mouse over the error icon to see the error message
  
  
• All the tracking numbers for the shipment will be recorded against the order. You can view it in View Order card (among many other places)
  
  

Splitting packages

• If the service you allocated to the order is configured as Splittable and an order contains more than one item, Linnworks will prompt you to split an order packaging at the point of printing
  
  
• Click on the Split cell to bring up the order packaging splitting screen
  
  
• To split the order drag and drop the order items from the grid onto the space provided at the bottom.Dragging onto a empty space will create new "Bin". Dragging onto existing "Bin" will result in adding the dragged item into the selected bin.To drag only certain number of items into a bin, specify how many items you would like to add in the Move Quantity field before dragging the item.