One of the core functions of Linnworks is order management (fulfilment and shipping of orders). The system features complete
order management cycle from an order, printing invoice and marking it as shipped, which is capable of downloading orders
automatically from many different channels (eBay, Amazon, Magento, osCommerce, ZenCart and other websites), merge the orders
with payment files and follow up on the sale (where facility exists). One of the unique features of the system is ability to
link order management to your inventory control i.e. whenever the order is placed and processed the stock level will be
modified accordingly and then pushed back to all of the other channels that you sell the same item on, therefore reducing the
risk of over selling.
Fundamental concepts that will help to ease the understanding of order management in Linnworks
An order can be raised in the system directly (telephone sale)
An order can be downloaded automatically from eBay/PayPal, Amazon Seller Central and websites (Magento,
osCommerce, ZenCart, X-cart, etc), PlayTrade, Pixmania and many more selling venues
Order can also be loaded into the system from CSV (comma delimited file)
All new orders will be placed in Open Orders the system treats all downloaded orders as new, irrespective
whether they are marked on your selling channel as shipped/dispatched. For website integration the system will
download only orders with specific status i.e. unprocessed/unshipped orders.
Open Order must be processed in order to mark it shipped. Process in the context of Order Management means
fulfilling the order packing the ordered items, printing label, printing invoice and shipping it.
Once you Processed an order it is assumed you have packed, printed everything you needed for the order and
When order is processed it will be moved to Processed Orders
You cannot unprocess an order (i.e. revert its status to put it back in the order book). However you can
resend the order or return it.
Once the order is processed the the system can submit shipping information to eBay, Amazon or mark orders as
shipped on your website automatically during the next synchronization